Cancellation & Refund Policy

This policy explains how cancellations and refunds work for purchases made on ResumeWizard. We've tried to keep it plain and free of small print.

Try the full experience before you pay

Every account starts free, with no card required. You get a complete ATS score check — the real thing, not a teaser — so you can see exactly what ResumeWizarddoes for your resume before spending anything. We built it this way on purpose: we'd much rather you decide with the product in front of you than take our word for it.

If you're unsure whether a paid plan is right for you, please try the free scan first, or ask us anything— we're happy to help you work out whether it's a good fit before you buy.

About refunds

Because ResumeWizard is a digital service, your ATS-analysis access, downloads, and plan access are delivered the instant a payment succeeds, and can be used straight away. For that reason, completed purchases are generally not eligible for a refund, including any plan access or downloads already used.

We know a firm policy isn't the friendliest thing to read, so we've tried to balance it: the free tier lets you evaluate the product properly first, paid plans do not auto-renew, and you're never locked into an ongoing commitment. And if something has genuinely gone wrong with a charge, the next section is for you.

When we'll always put a charge right

A no-refund policy should never mean "no help." We will review and refund a payment in full in any of these cases:

• You were charged more than oncefor the same purchase — we'll refund the duplicate.
• You were charged but nothing arrived— the payment succeeded but the ATS access, downloads, or plan access never appeared on your account, and we can't fix it for you.
• The payment wasn't authorised by you— tell us and we'll investigate straight away.
• Your paid access was not applied correctly— if the access period shown at checkout is missing and we cannot restore it, we'll refund the purchase.

Write to us within 7 days of the charge at support@resumewizard.co, including your account email and the date of the payment. Once a refund is approved we initiate it within 3 business days, and it reaches your original payment method in 5–7 business days, depending on your bank or card issuer.

Outside of these situations we'll still read your message and do what we reasonably can — a billing problem is always worth telling us about.

Unlimited access passes

Unlimited is sold as a one-time 30-day or 365-day access pass. It does not renew automatically, so there is no recurring subscription to cancel and no cancellation fee.

Your billing page shows the end date. You keep every included feature until that date, and you are not charged again unless you deliberately buy another pass. Because access is available immediately for the full purchased period, unused time is not normally refunded on a pro-rata basis.

Starter access

Starter is a one-time 90-day access pass with unlimited ATS analyses and five resume downloads. It does not renew automatically. Unused time or downloads expire when the access period ends and are not normally refundable on a pro-rata basis.

Talk to us

If anything about a payment looks wrong, email support@resumewizard.co with the subject line "Billing". We read every message and aim to reply within one business day. You can also reach us through our contact page.

This policy sits alongside our Terms of Service and Delivery Policy.