Cancellation & Refund Policy

This policy explains how cancellations and refunds work for purchases made on ResumeWizard. We've tried to keep it plain and free of small print.

Try the full experience before you pay

Every account starts free, with no card required. You get a complete ATS score check — the real thing, not a teaser — so you can see exactly what ResumeWizard does for your resume before spending anything. We built it this way on purpose: we'd much rather you decide with the product in front of you than take our word for it.

If you're unsure whether a paid plan is right for you, please try the free scan first, or ask us anything — we're happy to help you work out whether it's a good fit before you buy.

About refunds

Because ResumeWizard is a digital service, your ATS-analysis access, downloads, and plan access are delivered the instant a payment succeeds, and can be used straight away. For that reason, completed purchases are generally not eligible for a refund, including any plan access or downloads already used.

We know a firm policy isn't the friendliest thing to read, so we've tried to balance it: the free tier lets you evaluate the product properly first, and every subscription can be cancelled in two clicks from your billing page, so you're never locked into an ongoing commitment. And if something has genuinely gone wrong with a charge, the next section is for you.

When we'll always put a charge right

A no-refund policy should never mean "no help." We will review and refund a payment in full in any of these cases:

• You were charged more than once for the same purchase — we'll refund the duplicate.
• You were charged but nothing arrived — the payment succeeded but the ATS access, downloads, or plan access never appeared on your account, and we can't fix it for you.
• The payment wasn't authorised by you — tell us and we'll investigate straight away.
• Your paid access was not applied correctly — if the access period shown at checkout is missing and we cannot restore it, we'll refund the purchase.
• You were charged after cancelling — if a renewal is charged after you cancelled from your billing page, we'll refund that renewal.

Write to us within 7 days of the charge at support@resumewizard.co, including your account email and the date of the payment. Once a refund is approved we initiate it within 3 business days, and it reaches your original payment method in 5–7 business days, depending on your bank or card issuer.

Outside of these situations we'll still read your message and do what we reasonably can — a billing problem is always worth telling us about.

Subscriptions and automatic renewal

Pro and Career are recurring subscriptions. Pro is billed every 30 days (monthly) or every 90 days (every 3 months); Career is billed every 365 days (yearly). Each plan renews automatically at the end of its billing period and charges the payment method you used at checkout, until you cancel. A coupon applies to your first payment only — renewals are charged at the list price shown on the pricing page. Your billing page always shows the next renewal date, and we email a receipt for every charge.

Renewal charges are not refundable once made, except in the situations listed above. If you don't want to be charged again, cancel before the renewal date shown on your billing page.

How to cancel

Open your billing page and choose Cancel subscription. There is no cancellation fee and nothing to email us about. Cancellation takes effect at the end of the current billing period: you keep every included feature until the date shown on your billing page, you are not charged again, and your account then moves to the Free plan. Because the full period is available to you immediately, unused time is not normally refunded on a pro-rata basis. Changed your mind? You can resume the subscription from the same page at any time before it ends.

Starter access (retired)

The Starter pack is no longer sold. Accounts that bought it keep unlimited ATS analyses and five resume downloads for the original 90-day period; it does not renew, and unused time or downloads are not normally refundable on a pro-rata basis.

Talk to us

If anything about a payment looks wrong, email support@resumewizard.co with the subject line "Billing". We read every message and aim to reply within one business day. You can also reach us through our contact page.

This policy sits alongside our Terms of Service and Delivery Policy.